Learn more about your stay
Need to know information
Find answers to commonly asked questions.
What to bring
We provide our guests with all bedding, blankets, and bowls for feeding. There is no need to bring anything except for your pet’s food. You may bring a favorite toy for your pets comfort, or see our lists of available toy and treat options when making your reservation.
Food for pet boarding
It’s recommended to provide your pets own food that he/she is accustomed to. Please bring food in pre-portioned and sealed Ziploc bags for each meal and let our concierge know of any special dietary requests while making your reservations.
Not able to bring your pets own food? No problem! We proudly offer a variety of feeding options for a charge. We also offer a variety of extra goodies to enhance your pet’s meal, such as free range shredded chicken breast and all natural doggie ice cream. For a full list of room service options, contact our front desk at 561.839.PETS
Vaccination policy
Dogs– All dog guests must be current on the following vaccinations without exceptions:
Rabies
Distemper
Parvovirus
Bordetella
The Ohana Pet Resort recommends but does not require the canine influenza vaccine. Please contact our office with any questions regarding vaccination requirements.
Cats– All feline guests must be current on the following vaccinations without exception:
Rabies
Feline Distemper
Leashing policy
To ensure the safety of your pets, resort guests, and staff, all animals must meet the following guidelines when entering/exiting our facility:
Dogs: All dogs must have a collar on and leash that extends no more than 6ft.
Cats: All cats must arrive in a ventilated cat carrier, for their safety and safety of other pet guests.
Need help unloading pets from the car? No problem! Our caring staff would be more than happy to meet you at your car to bring your pets into our facility.
Holiday hours
Here are our Holiday lobby hours:
Martin Luther King Jr. Day: 7:00am – 7:00pm
President’s Day: 7:00am – 7:00pm
Easter Sunday: Closed
Memorial Day: Closed
Independence Day: Closed
Labor Day: Closed
Thanksgiving Day: Closed
Christmas Eve: 7:00am – 3:00pm (pick up and drop off only)
Christmas Day: Closed
New Year’s Eve: 7:00am – 3:00pm (pick up and drop off only)
New Year’s Day: Closed
Still have a question?
Call or send a message for any additional questions. Our knowledgeable team is here to help!
Operating hours
Monday – Friday
7:00am – 7:00pm
Saturday
9:00am – 5:00pm
Sunday
10:00am – 12:00pm and 4:00pm – 5:00pm (pick-up and drop-off only).
No Daycare on Sunday.
